Effective Date: 5/15/24

Thank you for shopping at Sweetwater Syrups! We want you to be completely satisfied with your purchase. If you have any concerns about your order, please review our Return and Refund Policy below.

1. Returns

We accept returns on unused and unopened products within 14 days of the delivery date. To initiate a return, please contact us at sweetwatersyrups@gmail.com with your order number and reason for return. Once your return is approved, you will be provided with instructions on how to return the product to us.

2. Refunds

Upon receipt of your returned item, we will inspect it and notify you that we have received your returned item. We will initiate a refund to your original method of payment within 7 business days of receiving the returned item. Please note that shipping charges are non-refundable, and you will be responsible for the cost of return shipping.

3. Exchanges

If you receive a defective or damaged product, please contact us immediately at sweetwatersyrups@gmail.com to arrange for a replacement. We will cover the cost of return shipping for defective or damaged items and ship a replacement to you as soon as possible.

4. Exceptions

Certain items are not eligible for return or refund, including:

- Personalized or customized items
- Gift cards

5. Damaged or Lost Shipments

In the event that your order is damaged during shipping or lost in transit, please contact us immediately at sweetwatersyrups@gmail.com so that we can assist you in resolving the issue.

6. Contact Us

If you have any questions about our Return and Refund Policy, please contact us at sweetwatersyrups@gmail.com.